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1. What is the lean concept and why is it important to study? 2. What is work center scheduling and why is it important for firms to focus on? 3. How to apply scheduling techniques to service and manufacturing processes. 4. How can lean be applied to manufacturing and service processes? 5. What is the Theory of Constraints (TOC) and why is it important to study? 6. How is the TOC different from conventional approaches? 7. How can the TOC be applied to reduce bottlenecks in a variety of applications?

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